Frequently Asked Questions
Comprehensive answers about our Odoo implementation, Managed SaaS, pricing, and enterprise solutions.
General & Services
What exactly does Astro Codix provide?
We provide end-to-end digital transformation solutions. This includes full-lifecycle Odoo ERP implementation, bespoke module development, strategic business consulting, and fully managed SaaS cloud hosting. Our goal is to streamline your operations into a single, scalable digital ecosystem.
Do you cater to specific industries?
Yes, while Odoo is highly adaptable, we have deep vertical expertise and pre-configured solutions for Retail & E-commerce, Manufacturing, Construction, Healthcare, and specialized domains like Jewelry & Gold Management (including Karat tracking and live market pricing).
Odoo Implementation & Customization
How long does a standard Odoo implementation take?
Implementation timelines depend on the project's complexity. Thanks to our proprietary automation tools and pre-built module library, we typically deliver 40% faster than the industry average. A standard rollout takes 6 to 12 weeks, while highly customized enterprise deployments may range from 3 to 6 months.
Can you migrate our historical data from legacy systems?
Absolutely. We utilize strict data mapping and validation protocols to migrate your historical data (from systems like SAP, Microsoft Dynamics, or custom legacy software) to Odoo with zero data loss, ensuring structural integrity and continuity.
Do you develop custom modules?
Yes. If standard Odoo applications do not meet your unique operational workflows, our expert Python and JavaScript (OWL) developers will engineer bespoke modules tailored precisely to your business logic without compromising system upgradability.
Do you integrate with third-party software?
Yes, we build robust integrations using REST/XML-RPC APIs to seamlessly connect Odoo with your existing payment gateways, shipping providers, CRM tools, or external BI dashboards.
Managed SaaS & Cloud Infrastructure
What is the difference between Odoo SH and DB Filter plans?
Odoo SH plans provide dedicated resources (Workers, Storage, Staging environments) tailored for businesses needing custom third-party modules and high performance. DB Filter plans are multi-tenant SaaS environments ideal for standard, out-of-the-box Odoo usage without the need for dedicated worker allocation, offering a more cost-effective entry point.
What uptime guarantee do you offer?
We guarantee a 99.9% uptime Service Level Agreement (SLA). Our cloud infrastructure utilizes robust Kubernetes orchestration, automated failovers, and redundant servers to ensure your mission-critical applications are always online.
How are system backups managed?
Backups are fully automated. We perform daily full-system backups and continuous incremental database backups. Your data is encrypted and securely stored across geographically distributed data centers for guaranteed disaster recovery.
Pricing & Billing
How does your billing cycle work?
We offer flexible billing cycles to suit your financial planning. You can choose Monthly, Annual (which includes a 15% discount), or Triennial (3-Year) billing for our SH plans (which unlocks a 25% discount). You can switch cycles at any time.
Are there any hidden fees?
No. We believe in transparent, honest pricing. The prices displayed on our unified pricing page for bundles, users, workers, and storage are exactly what you pay. Implementation and custom services are quoted upfront after a thorough discovery phase.
Can I scale my resources later?
Yes, our SaaS environment is highly elastic. You can easily purchase additional add-ons (Storage, Workers, Users) directly from your portal as your team grows or your data requirements increase.
Security & Support
Is my corporate data secure?
Security is our top priority. We employ enterprise-grade security measures including 256-bit AES encryption (both at rest and in transit), regular penetration testing, strict Role-Based Access Control (RBAC), and SSL certification to protect your digital assets.
What level of technical support is included?
All active deployments include access to our 24/7 technical support desk. We offer proactive system monitoring, bug fixes, and critical security patches. Dedicated SLA contracts are also available for guaranteed rapid-response times and direct account management.
Didn't find what you were looking for?
Our enterprise consultants are ready to answer any specific questions regarding your unique business requirements.
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